{"id":1168,"date":"2024-10-03T17:07:47","date_gmt":"2024-10-03T15:07:47","guid":{"rendered":"https:\/\/nearcustomer.com\/?page_id=1168"},"modified":"2026-01-28T12:08:19","modified_gmt":"2026-01-28T11:08:19","slug":"instrument-service-plan","status":"publish","type":"page","link":"https:\/\/nearcustomer.com\/index.php\/instrument-service-plan\/","title":{"rendered":"Instrument Service Plans"},"content":{"rendered":"\n
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Why Choose Near Customer?<\/h3>\n\n\n\n

Near Customer<\/strong>, we understand the critical importance of maintaining and servicing your laboratory instruments. That\u2019s why we offer a wide variety of service plans, designed to meet your needs. Our service plans are highly regarded by many laboratories for several key reasons :<\/p>\n\n\n\n

Peace of Mind<\/strong> : With our maintenance contracts, you get constant assurance that your instruments are operating at their full potential. No surprises, no stress \u2013 just the knowledge that your equipment is in good hands.<\/p>\n\n\n\n

Rapid On-Site Response<\/strong> : We know that time is gold in research and development. That\u2019s why our commitment is to provide fast and efficient service directly on-site.<\/p>\n\n\n\n

Transparency<\/strong> : At Near Customer, we believe in transparency. All our service plans are free of hidden fees or additional costs. What you see is what you get \u2013 a clear and straightforward relationship.<\/p>\n\n\n\n

Competitive Cost<\/strong> : We understand that budget is a major concern for laboratories. That is why our plans are designed to be economically viable, offering exceptional value for money.<\/p>\n\n\n\n

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Contact us<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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One-shot Plan<\/summary>\n
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The One-Shot<\/strong> plan is designed for those looking for a straightforward, hassle-free solution. It aims to provide the essential maintenance for the proper functioning of your equipment with a minimum of complexity and cost.<\/p>\n<\/div>\n\n\n\n

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\"\"\/<\/span>1 Annual Preventive Maintenance<\/span><\/div>\n<\/div><\/div>\n\n\n\n
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\"\"\/<\/span>Access to Near Customer\u2019 technical support specialists<\/span><\/div>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/details>\n\n\n\n
Silver Plan<\/summary>\n
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The Silver plan<\/strong>, our most popular offering, perfectly balances performance, productivity, and cost management. This plan is distinguished by its ability to meet the requirements of many customers through rigorous, documented preventive maintenance designed to keep instruments in compliance.<\/p>\n<\/div>\n\n\n\n

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\"\"\/<\/span>1 Annual Preventive Maintenance<\/span><\/div>\n\n\n\n
\"\"\/<\/span>2 business day on-site response time target<\/span><\/div>\n\n\n\n
\"\"\/<\/span>Discount on Service repair (on parts, labor, or travel)<\/em><\/span><\/div>\n\n\n\n
\"\"\/<\/span>Access to Near Customer\u2019 technical support specialists<\/span><\/div>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/details>\n\n\n\n
Gold Plan<\/summary>\n
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The Gold Plan<\/strong> is the epitome of quality maintenance, specifically designed to ensure the availability of essential systems. It excels in on-site intervention response and quality.
The Gold Plan is the perfect solution for those looking for complete, fast and worry-free maintenance, ensuring optimum performance at the highest quality standards.<\/p>\n<\/div>\n\n\n\n

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\"\"\/<\/span>1 Annual Preventive Maintenance<\/span><\/div>\n\n\n\n
\"\"\/<\/span>1 Operational Qualification (OQ) at Preventive Maintenance visit<\/span><\/div>\n\n\n\n
\"\"\/<\/span>Operational Qualification (OQ) at qualified repair visits<\/span><\/div>\n\n\n\n
\"\"\/<\/span>1 business day on-site response time target<\/span><\/div>\n\n\n\n
\"\"\/<\/span>Discount on Service repair (parts and labor only – travel free)<\/em><\/span><\/div>\n\n\n\n
\"\"\/<\/span>Access to Near Customer\u2019 technical support specialists<\/span><\/div>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/details>\n\n\n\n
Platinum Plan<\/summary>\n
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The Platinum Plan<\/strong> represents the pinnacle of our commitment to excellence and customer satisfaction. Designed for a carefully selected clientele, this service transcends established standards, delivering a high-quality experience that places you at the heart of all our priorities – you are no longer just a priority, you are a top priority.<\/p>\n<\/div>\n\n\n\n

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\"\"\/<\/span>1 Annual Preventive Maintenance<\/span><\/div>\n\n\n\n
\"\"\/<\/span>1 Operational Qualification (OQ) at Preventive Maintenance visit<\/span><\/div>\n\n\n\n
\"\"\/<\/span>Operational Qualification (OQ) at qualified repair visits<\/span><\/div>\n\n\n\n
\"\"\/<\/span>Less than 24h on-site response at any time<\/span><\/div>\n\n\n\n
\"\"\/<\/span>All-inclusive<\/span><\/div>\n\n\n\n
\"\"\/<\/span>User training<\/span><\/div>\n\n\n\n
\"\"\/<\/span>Access to Near Customer\u2019 technical support specialists<\/span><\/div>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/details>\n\n\n\n
<\/th>One-shot<\/th>Silver<\/th>Gold<\/th>Platinium<\/th><\/tr><\/thead>
Terms (Years)<\/td>1<\/td>1<\/td>1<\/td>1<\/td><\/tr>
Preventive maintenance (including PM services*)<\/td>Yes<\/td>Yes<\/td>Yes<\/td>Yes<\/td><\/tr>
Near Customer\u2019 technical support specialists<\/td>Yes<\/td>Yes<\/td>Yes<\/td>Yes<\/td><\/tr>
Onsite Response Time Target (Business Days)<\/td>No<\/td>2<\/td>1<\/td>-1**<\/td><\/tr>
Qualification<\/td>No<\/td>No<\/td>Yes***<\/td>Yes***<\/td><\/tr>
Service Repair<\/td>No<\/td>Yes (discounts on parts, labor and travel)<\/td>Yes (discounts parts and labor – travel free)<\/td>All-inclusive****<\/td><\/tr>
Training<\/td>No<\/td>No<\/td>No<\/td>Yes<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n
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*PM services including : PM parts, 1 annual PM visit, PM report, PM quality certificate, Service report, Labor + travel and Technical support. see details here<\/a><\/em><\/p>\n<\/blockquote>\n\n\n\n

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**On-site response in less than 24 hours (business day or not)<\/em><\/p>\n<\/blockquote>\n\n\n\n

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***Qualification services including : PM parts, 1 annual PMOQ visit, PMOQ report, PMOQ quality certificate, FSE training certificate, Service report, Complete raw data & Measuring tools certificates (only with single\/multi-mode microplate readers)<\/em>, Labor + travel and Technical support. see details here<\/a><\/em><\/p>\n<\/blockquote>\n\n\n\n

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****Except for the camera under ITAR, parts discontinued by the manufacturers, and damage due to improper use or mishandling by the user<\/em>.<\/p>\n<\/blockquote>\n<\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"

Why Choose Near Customer? Near Customer, we understand the critical importance of maintaining and servicing your laboratory instruments. That\u2019s why we offer a wide variety of service plans, designed to meet your needs. Our service plans are highly regarded by many laboratories for several key reasons : Peace of Mind : With our maintenance contracts, […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","footnotes":""},"class_list":["post-1168","page","type-page","status-publish","hentry"],"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false},"uagb_author_info":{"display_name":"admin8569","author_link":"https:\/\/nearcustomer.com\/index.php\/author\/admin8569\/"},"uagb_comment_info":0,"uagb_excerpt":"Why Choose Near Customer? Near Customer, we understand the critical importance of maintaining and servicing your laboratory instruments. That\u2019s why we offer a wide variety of service plans, designed to meet your needs. Our service plans are highly regarded by many laboratories for several key reasons : Peace of Mind : With our maintenance contracts,\u2026","_links":{"self":[{"href":"https:\/\/nearcustomer.com\/index.php\/wp-json\/wp\/v2\/pages\/1168","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/nearcustomer.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/nearcustomer.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/nearcustomer.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/nearcustomer.com\/index.php\/wp-json\/wp\/v2\/comments?post=1168"}],"version-history":[{"count":119,"href":"https:\/\/nearcustomer.com\/index.php\/wp-json\/wp\/v2\/pages\/1168\/revisions"}],"predecessor-version":[{"id":1596,"href":"https:\/\/nearcustomer.com\/index.php\/wp-json\/wp\/v2\/pages\/1168\/revisions\/1596"}],"wp:attachment":[{"href":"https:\/\/nearcustomer.com\/index.php\/wp-json\/wp\/v2\/media?parent=1168"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}