Why Choose Near Customer?
Near Customer, we understand the critical importance of maintaining and servicing your laboratory instruments. That’s why we offer a wide variety of service plans, designed to meet your needs. Our service plans are highly regarded by many laboratories for several key reasons :
Peace of Mind : With our maintenance contracts, you get constant assurance that your instruments are operating at their full potential. No surprises, no stress – just the knowledge that your equipment is in good hands.
Rapid On-Site Response : We know that time is gold in research and development. That’s why our commitment is to provide fast and efficient service directly on-site.
Transparency : At Near Customer, we believe in transparency. All our service plans are free of hidden fees or additional costs. What you see is what you get – a clear and straightforward relationship.
Competitive Cost : We understand that budget is a major concern for laboratories. That is why our plans are designed to be economically viable, offering exceptional value for money.
One-shot Plan
The One-Shot plan is designed for those looking for a straightforward, hassle-free solution. It aims to provide the essential maintenance for the proper functioning of your equipment with a minimum of complexity and cost.
Silver Plan
The Silver plan, our most popular offering, perfectly balances performance, productivity, and cost management. This plan is distinguished by its ability to meet the requirements of many customers through rigorous, documented preventive maintenance designed to keep instruments in compliance.
Gold Plan
The Gold Plan is the epitome of quality maintenance, specifically designed to ensure the availability of essential systems. It excels in on-site intervention response and quality.
The Gold Plan is the perfect solution for those looking for complete, fast and worry-free maintenance, ensuring optimum performance at the highest quality standards.
Platinum Plan
The Platinum Plan represents the pinnacle of our commitment to excellence and customer satisfaction. Designed for a carefully selected clientele, this service transcends established standards, delivering a high-quality experience that places you at the heart of all our priorities – you are no longer just a priority, you are a top priority.
| One-shot | Silver | Gold | Platinium | |
|---|---|---|---|---|
| Terms (Years) | 1 | 1 | 1 | 1 |
| Preventive maintenance (including PM services*) | Yes | Yes | Yes | Yes |
| Near Customer’ technical support specialists | Yes | Yes | Yes | Yes |
| Onsite Response Time Target (Business Days) | No | 2 | 1 | -1** |
| Qualification | No | No | Yes*** | Yes*** |
| Service Repair | No | Yes (discounts on parts, labor and travel) | Yes (discounts parts and labor) | Yes (discount parts only) |
| Training | No | No | No | Yes |
*PM services including : PM parts, 1 annual PM visit, PM report, PM quality certificate, Service report, Labor + travel and Technical support. see details here
**On-site response in less than 24 hours (business day or not)
***Qualification services including : PM parts, 1 annual PMOQ visit, PMOQ report, PMOQ quality certificate, FSE training certificate, Service report, Complete raw data, Measuring tools certificate, Labor + travel and Technical support. see details here